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Meet Number 8072

Intermediate 2 • 14 Words

★★★★★

The Hong Kong Shanghai Banking Corporation, or HSBC, is truly a bank of global proportions. In this commercial though, HSBC tries to show it's local side via emphasizing its personalized customer service.

Vocab
Dialogue
Comments

		Word	Definition	Fluency
		专员 zhuān yuán (noun) specialist; person specially assigned for a job	(noun) specialist; person specially assigned for a job
		办理 bàn lǐ (verb) to process; to conduct; to apply	(verb) to process; to conduct; to apply
		挂失 guà shī (verb) to report a loss of something	(verb) to report a loss of something
		现金 xiàn jīn (noun) cash	(noun) cash
		提供 tí gōng (verb) to provide; to offer	(verb) to provide; to offer
		海外 hǎi wài (adv.) abroad	(adv.) abroad
		预支 yù zhī (noun) (money) advance	(noun) (money) advance
		分行 fēn háng (noun) branch of a bank; subsidiary bank	(noun) branch of a bank; subsidiary bank
		提领 tí lǐng (verb) to make a withdrawal; to claim	(verb) to make a withdrawal; to claim
		手续费 shǒu xù fèi (noun) processing fee; service charge	(noun) processing fee; service charge
		解决 jiě jué (verb) to solve	(verb) to solve
		询问 xún wèn (verb) to ask; to inquire	(verb) to ask; to inquire
		人民币 rén mín bì (noun) currency of China (Renminbi); RMB	(noun) currency of China (Renminbi); RMB
		皮夹 pí jiā (noun) wallet	(noun) wallet

I want to be an amazing person,

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for the world to be a little different because of me.

！

…

Hello, hello! I lost my wallet! My cards and money are all…

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8 0 7 2

8072

Mr. Ke, please don't worry. I'm operator 8072.

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Up until now, no fraud has taken place with your cards. I'll report them as lost for you right away.

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Ah yes, may I ask if you're carrying enough cash?

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HSBC has a fund for emergency advances abroad, which you can withdraw at a nearby branch.

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You may withdraw up to US $10,000, and of course there's no service charge.

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Great, you've already solved all the problems I hadn't even thought of.

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8 0 7 2

8072

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Your problems are my problems. I'm operator 8072.

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8 0 7 2

8072

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！

Thank you, 8072. / You're welcome!

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Please have the people in Shanghai send the statements over.

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Mr. Ke, hello, my surname is Shen.

The last time you called was to ask about the status of your Renminbi documentary bill.

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Now, HSBC can do it for you.

8 0 7 2

8072

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Are you operator 8072?

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Mr. Ke, the next time you go to Shanghai, don't lose your wallet again!

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8 0 7 2 3 0 0 0

80723000

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Taking your needs seriously, 80723000.

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8 0 7 2

8072

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Thank you, 8072.

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Global banking, local knowledge.

Meet Number 8072

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